3rd-party security applications can interfere with the normal operations of Exam4, corrupt Exam4 when downloading, or prevent dowload and installation.
On Apple computers: These applications tend to not work well with Mac OS in general and are of marginal value.On Windows computers: There are no know issues with Windows Defender, which is part of your Windows operating system.
In most cases, these applications must be FULLY uninstalled for exams. You can certainly re-install the application after your exams are complete.
Follow these steps - the reboots are a critical part of removing this software from your machine and getting an uncorrupted version of Exam4:
Uninstall the security app:
- Reboot your computer.
- Uninstall your 3rd-part security software using the manufacturer's uninstall utility, or if not available, use your operating systems normal uninstall function. DO NOT JUST DELETE FILES.
- Reboot your computer.
- Reboot again.
FULLY uninstall Exam4:
- Windows - Use "Add and Remove Programs"
- Mac - Use the instructions in this FAQ article, including removal of the Network Helper Tool: click > https://exam4.com/support/article/14
- Reboot your computer.
- Reboot again.
Download and install a fresh copy of Exam4:
- Re-download Exam4 from your school's download page on Exam4.com.
- Install.
- Then take and submit a practice exam.